Duni offers several payment terms depending on customer type, order volume, country, credit status, sales channel, and commercial agreement. This article explains the most common payment terms used for customers purchasing dining products, takeaway packaging, candles, napkins, and related solutions.

Standard Net 30

Payment is due 30 calendar days from the invoice date.

Typically Used For

• Existing business customers
• Restaurants
• Hotels
• Catering companies
• Established wholesalers

Example

If the invoice date is 1 September, payment is due by 1 October.

Standard Net 60

Payment is due 60 calendar days from the invoice date.

Typically Used For

• Large strategic accounts
• National restaurant chains
• Hospitality groups
• Major wholesalers or distributors

Approval Requirement

Net 60 terms usually require credit approval, Account Manager approval, and an established payment history.

Advance Payment

The customer must pay before goods are shipped.

Typically Used For

• New customers without a payment history
• International customers without approved credit
• High-risk accounts
• Custom or made-to-order products

Example

For an order value of €8,500, the customer pays the full amount before the shipment is released.

Partial Advance Payment

A percentage of the order is paid upfront, with the remaining balance invoiced later.

Typical Structure

• 30% deposit before production or shipment
• 70% balance upon shipment or according to invoice terms

Typically Used For

• Large packaging orders
• Seasonal campaigns
• Customized products
• Special event deliveries

End-of-Month Terms

Payment is due a specific number of days after the end of the month in which the invoice was issued.

Example: Net 30 End of Month

If the invoice date is 15 September, the invoice month ends on 30 September, and payment is due by 30 October.

Typically Used For

• Large retail groups
• Procurement-driven organizations
• Customers requiring consolidated monthly accounting

Early Payment Discount

Customers may receive a discount for paying before the standard due date.

Example: 2% 10 Net 30

• The customer receives a 2% discount if payment is made within 10 days.
• The full invoice amount is due within 30 days if the discount is not used.

Example Invoice

Invoice amount: €10,000
Payment within 10 days: €9,800

Credit Hold

Orders may be placed on hold when overdue balances exceed approved credit limits or when payment is overdue.

Common Triggers

• Overdue invoices
• Credit limit exceeded
• Repeated late payments
• Credit review in progress

Common Customer Questions

• Why has my order not shipped?
• Why is my account blocked?
• Can you release my order?
• What payment is required to continue processing?

In these situations, Customer Service should work with Finance and Sales to resolve the issue.

Direct Customer Terms

Wholesaler Partner Terms

Frequently Asked Questions

Why is my order on hold?

An order may be on hold because of outstanding invoices, exceeded credit limits, missing payment, or an ongoing credit review.

Can my payment terms be changed?

Yes, but changes require review and approval. The Account Manager may request a payment term review based on purchase volume, payment history, customer relationship, and credit assessment.

Why do I have different payment terms in different countries?

Payment terms may vary due to local regulations, market conditions, distribution models, customer risk profile, or local commercial agreements.

Related Articles

• Order Status and Delivery Dates
• Credit Hold Process
• Invoice and Payment Disputes
• How to Request a Credit Note
• Wholesaler and Indirect Customer Processes